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We are perfectly aware of the fact that every customer, as well as his/her problem, is individual. Thus, the advice to "contact us" is often not enough. Our Helpcenter was designed taking into account all the possible ways of contacts convenient and suitable for our existing and potential customers.

If you are already our existing user, please login to your control pannel and submit a helpdesk ticket. Thank you.

DOCUMENTATIONS
New Account Control Panel
How to Log to Your Account
My Information / Billing Info
Domain Name Management

Control Panel Basics
Your Temporary Index Page
Uploading Your Site
Contents of Your Home Directory
Changing Your Hosting Plan
Changing Your Billing Period
Changing Your Control Panel Password
Changing Your FTP Password
Changing Your Traffic Limit
Changing Your Disk Quota
Selecting a Different Skin
Changing Control Panel Language
Registering domains
Creating Standard Domains
Transferring Existing Domains or Registering Nonstandard Domains
Creating Domains Based on Your Provider's Domain Names
Hosting Sites Without Domain Names
Parking External Domains
Creating Accounts Without Domains

Configuring domains
Removing Domains
Instant Domain Aliases
Creating Subdomains
Shared and Dedicated IP Hosting
Domain Aliasing
Server Aliasing
Prolonging Domain Registration
Changing Contact/Billing Info for Domains Registered through the Control Panel

Editing DNS information
What is DNS?
How Do I Create Custom DNS records?
Adding Custom A Records
Adding Custom MX Records
Adding Custom CNAME Records

Creating, promoting and managing your site
SiteStudio Site Builder
Search Engine Submit
WebShell File Manager (only for Unix-based plans)
Webalizer, ModLogAn and Urchin Web Analyzers
Reverse Traceroute

FTP: Sharing Access to Your Home Directory With Others
FTP Subaccounts (available only for Unix based accounts)
Virtual FTP
Anonymous FTP
Anonymous FTP Upload Facilities

Adding features to your website
Manipulating Pages
Redirect URL
Directory Indexes
Error Pages
HtProtect
Server Side Imagemap
MIME Types
Adding Support for Dynamic Web Content
CGI Scripts
PHP scripts
Server Side Includes
Adding generic CGI scripts (Unix-based accounts)
Counter
Guestbook
Formmail
Chat
Forum
PhpBB Forum (both for Unix and Windows based accounts)
mnoGoSearch
Fixing Broken Scripts
FrongPage Extensions
Installation
Configuration
Fixing Problems

Managing Traffic
Calculating Traffic
How Do I Change the Traffic Limit?
Throttle Policy

Managing e-mail
Mailboxes
Creating a Mailbox
Configuring a Mailbox
Autoresponders
Configuring Outlook Express
Configuring Outlook Express
Configuring Outlook Express with SMTP Auth Relay
Configuring Netscape Mail
Configuring Netscape Email
Configuring with SMTP Auth relay
Configuring Eudora Mail
Configuring Eudora
Configuring Eudora with SMTP Auth Relay
Mailboxes
Creating a Mailbox
Configuring a Mailbox
Autoresponders
Forwards
Creating a Forward
Configuring a Forward
Forwarding to Multiple Addresses
Mailing Lists
Adding and Creating Mailing Lists
Configuring a Mailing List
Adding Subscribers to your Mail List
Removing subscribers
Adding Moderators to your Mail List
Adding Message Trailer to Mailing Lists
Aliases
Creating an Alias
Removing an Alias
Mail Autoresponders 90
Creating Autoresponders
Editing Response Messages.

Hosting databases
Hosting MySQL Databases
Creating MySQL Database and Its Users
Editing MySQL databases (phpMyAdmin)
Creating MySQL Database and Its Users
Changing user passwords
Adding MySQL users and granting them privileges.
Hosting PostgreSQL Databases
Creating PostgreSQL User(s)
Deleting Users and changing their passwords
Creating PostgreSQL Databases
Editing PgSQL Databases and User Privileges
Changing PgSQL disk quota
Hosting Microsoft SQL Databases
Creating Microsoft SQL Logins
Creating MS SQL Databases
Adding New MS SQL Database users
Changing MS SQL Database quota
Creating ODBC DSN Records
Creating a new DSN Record
Editing DSN Records
Deleting DSN Records

SSL
Securing Transferred Data through SSL
Using the Key and Certificate You Already Have
Creating a Temporary Certificate
Acquiring a Permanent Certificate
Using Your Provider's SSL Certificate (Shared SSL)
Installing Comodo SSL Certificate

Creating an Online Store
Miva Merchant vs. osCommerce
Setting Up Miva Merchant
Setting Up osCommerce
Updating osCommerce to version 2.2

Paying for Hosting
How do I pay?
How Do I Create A Billing Profile?
How Do I Enable Automatic Email Invoicing?
When Do I Pay?
What Do I Pay For?
How do I view my billing history?
How do I become a pay user?
How Can I Get My Money Back?

Getting Technical Support
Sending Trouble Tickets
Following Up Trouble Tickets
Closing Trouble Tickets
 
Obtaining Direct Access To Server
Accessing your SSH Account (Shell Access)
Running Your Shell Scripts With Crontab