 Email
Questions |
What is a pop3 account?
A
POP3 account is a "mailbox" that holds your emails on the server until
you view them (download them) with an email program. An email program
is software that runs on your computer, such as "Outlook Express" or
"Eudora" or "Pegasus Mail". There are literally thousands of other
email programs available, we recommend that you use "Outlook Express",
as it comes for free with every Microsoft Windows installation
Do you support ASP mail or any kind of FormMail program?
Yes we do not support ASP MAIL and also FormMail with both our Linux
and WINDOWS hosting plans. If you would like to use ASP MAIL, you will
have to host your website with one of your Windows Plans. If you are
interested in using FormMail (or other CGI scripts), we recommend you
to host your website on one of our Linux Plans
Do you offer mailing lists?
All
hosting plans do offer mailing lists. The amount of mailing lists you
can create is the same as the number of POP3 accounts you are allowed
to have for your account. Example: If you can have up to 50 POP3
accounts, then you can have up to 50 mailing lists as well.
Do you offer auto responders?
Each
of our plans come with auto responders for Email. An auto responder is
an email address that sends an automated response back to every email
address it received a message from. You will be able to define the
subject and content of the email that gets sent back in your hosting
control panel.
Do you offer email redirects?
This
feature is supported. It is an email address that - contrary to the
POP3 account that we are describing above - does not have a mailbox,
but rather forwards emails to another email address.
Email
redirects can also be used to generate alias names for your POP3
account, for instance, let's say you have created a POP3 user like
described above. You created the user "info" with an email address of
"info@yourdomain.com" (please note that in this FAQ, we always use
"yourdomain.com" as a placeholder for your real domain name). For this
email address, you could add an email redirect name of
"myname@yourdomain.com" that forwards email to your POP3 mailbox
"info@yourdomain.com"
Do you offer mail forwards?
Yes we support mail forwards.
Do you offer web mail?
Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet.
What is WebHosting's policy on "SPAM" and "unsolicited emails"?
We
do not tolerate the sending of unsolicited commercial email or "spam"
at all. We reserve the right to immediately terminate any domain
without warning, without refund, that sends out unsolicited commercial
email. NOW... if you wish to send email to people in OPT-IN lists, this
is allowed being that those individuals "ASK" to receive advertisements
or newsletters or posts to services like Free For All Pages.
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| Services and Features |
Do you support ASP?
ASP functionality is supported under NT only.
Do you support PERL?
PERL
is fully supported with both our hosting plans. The majority of
existing CGI programs (generally perl scripts) that are available on
the Internet have been developed on UNIX platforms and hence tend to
install and operate much more smoothly under UNIX.
Do you support PHP?
We
support PHP 4, a scripting language similar to HTML. Using PHP, you can
track and authenticate users, serve up XML pages, add additional
functionality to forms, and much more. This feature is supported by all
UNIX hosting solutions.
Do you support Macromedia Shockwave and Flash?
Multimedia
utilities are fully supported by our servers including JAVA applets.
You can be sure that all our hosting accounts support any and all Flash
and Shockwave technology and therefore feel comfortable when you host
Flash and Shockwave movies. Even if the complete websites are designed
in Flash it will run perfectly on our servers.
Do you support SQL databases?
mysql and MS server are fully supported by both our unix and windows
hosting plans. MySQL is the world's most popular Open Source Database,
designed for speed, power and precision in mission critical, heavy load
use. Its ingenious software architecture makes it extremely fast and
easy to customize.
SQL
Server 2000 exceeds dependability requirements and provides innovative
capabilities that increase employee effectiveness, integrate
heterogeneous IT ecosystems, and maximize capital and operating budgets.
Can I access my account using telnet/SSH?
Remote
interactive access, via telnet or SSH only functions under UNIX,
however this service is not supported by RHwebhosting due to
security considerations. Instead, we offer an advanced Web Shell
program which allow you to manage your files, directories and file
permissions online, from your browser.
Do you support SSL?
Yes
we do support SSL. With a SSL certificate you can have a secure
website. You can either purchase your own one or use a shared
certificate provided by us. You can buy certificates from
www.thawte.com or www.verisign.com.
The SSL security protocol
provides data encryption, server authentication, message integrity, and
optional client authentication for a TCP/IP connection. Because SSL is
built into all major browsers and web servers, simply installing a
digital certificate turns on their SSL capabilities.
Do you provide website traffic statistics?
Yes, you will have access to the Webalizer statistics.
Do you support FrontPage 2002?
FrontPage is fully supported by UNIX and WINDOWS 2000 hosting plans.
What is the difference between Linux and Windows accounts?
Microsoft Windows NT and Unix (of which there are many varieties, or
flavors, including Red Hat Linux, AIX, Solaris and more) are computer
operating systems. Both Windows NT Server and quality Unix
implementations are enterprise application servers that can be used for
a variety of critical purposes, including, but not limited to, Web,
email, and database hosting. Windows NT was developed by Microsoft and
is, in many ways, the flagship of their software solutions. Microsoft
spends millions of dollars developing and supporting Windows NT.
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| General
Questions |
|
How long have you been in business?
We are in business since 2000. Regardless
if you are a small business, medium-sized or
large corporation or if you just need a private
website.
RHwebhosting has the right solution for you.
Where are you located?
RHwebhosting has several presences around the globe (through its parent company Ecommerce, Inc.).
Official Mailing Address USA
RHwebhosting
Francisco Bay Center
1750 Montgomery Street
San Francisco, CA 94111
United States of America
Data Center Address USA
RHwebhosting
Network Operations Center
224 Mitch Lane
Hopkinsville, KY 42240
United States of America
Research & Management Center EU
RHwebhosting
Neuhoferstr. 1
A-4240 Freistadt
Austria, European Union
Customer Relationship Management Asia
RHwebhosting
Plot #12, Road #3
Journalist Colony, Banjara Hills
Hyderabad, AP 500034
Republic of India
Development Facility Ukraine
RHwebhosting
162B Lenina Avenue
69000, Zaporizhye
Ukraine
Do I have access to the tech support center 24 hours 7 days a week?
Yes
our technical support center is open 24 hours 7 days a week to provide
service for our customer round the clock. You can also receive Live Chat service from our 24 / 7 available customer support team for immediate problem resolution.
How long does it take for my account to be setup after signing up?
Your
account will be setup within 24 hours of sign-up. You will receive an
account information email within 24 hours after signing-up. Should you
not receive an initial email from us immediately after you sign up you
need contact us.
Do you host adult websites?
We do not tolerate any kind of adult material on our servers.
Is my macintosh machine compatible with your hosting plans?
Your Macintosh or Apple machine is fully compatible with our hosting plans.
Do you offer web designing, maintenance and programming services?
We offer design, maintenance and programming services, for further information, please contact us.
Do you place advertisements on customer's websites?
We do not advertise on our customers websites.
Do you resell your services?
RHwebhosting
runs its own data center through its parent company Ecommerce, Inc. in
Kentucky, USA and Austria, Europe. To view our addresses, please view
the Contact Us page.
Is the data center completely owned by you or do you co-locate?
The data center is fully owned by us and we do not colocate.
Do you offer dialup internet services?
RHwebhosting
is not an Internet Service Provider (ISP) and does not offer dial-up
service. This means you cannot dial into our servers via a modem and
get on the Internet or the Web that way. This service is provided by
commercial outlets as AOL, Prodigy or EarthLink. We will be happy to
refer you to a dial-up ISP if you need assistance. You already have to
have Internet access if you wish to retrieve your Email or work on your
web site.
What are your DNS servers?
Our nameserver adresses are as follows:
Name: ns1.rhWebHosting.com
IP Address: 69.49.226.6
Name: ns2.rhWebHosting.com
IP Address: 69.49.227.6
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| Domain
& Sub Domain |
|
Can I have a subdomain such as "something.yourdomainname.com"?
Yes, you will be able to have your own subdomain,
such as something.yourdomainname.com. A subdomain
is basically a subdirectory or folder created
under the primary Domain account which is a
fully operating Web site with its own username
and password and account. The main benefit of
a subdomain is that it doesn't require domain
name registration and fees that are associated
with a full domain name.
What is the difference between domain and a subdomain?
The difference between a subdomain and a domain name can be explained easily.
While a domain name is a full website address, totally independent of
other domain names, a subdomain depends on a domain name. If for
example "yourdomain.com" is your domain name, then
http://yourdomain.com and http://www.yourdomain.com would be your
domain name's address. A subdomain name would be a name *under* your
domain name, something like "subdomain.yourdomain.com". It's address
would then be: http://subdomain.yourdomain.com and
http://www.subdomain.yourdomain.com. It can say anything you want
instead of "subdomain" and the nice thing is that unlike a full domain
name, a subdomain does not need to be registered - we will register it
for you.
Do all plans offer static dedicated IP addresses?
Each
of your account will come with a dedicated IP address and should you
require an additional IP address for your additional domain then you
need to place a request with us and we provide you with one.
Is FTP access unlimited?
You
can create a certain number of FTP user accounts in your control panel
(depends on the plan). This FTP user will get his very own access
information. Because of this great feature you could offer small
hosting services to mini websites that do not need their own domain
name. Once you order a hosting account at RHwebhosting, simply login to your conrol panel and start creating FTP users.
How many subdomains can I add on your biggest plan?
You can have up to 40 subdomains on our biggest hosting plan (Enterprise Plan).
Can you register or transfer my domains?
Yes, of course! We can register any available .com, .org or .net, etc domain name.
If you face any problems during the transfer process, please feel free to chat with us and we will be glad to assist you with changing the nameservers of your domain name (if technically possible).
How long does it take for my domain name to resolve properly (to start working)?
It takes 48 to 72 hours for the nameserver changes to take effect.
Do you register all types of domains?
Yes we register the most popular domains extensions that are available on the market today.
Do you host all type of domains?
Yes we can host all type of domains, there are no restriction on that at all.
How much bandwith or data transfer can I use with your plans?
You
will be allowed to use as much bandwidth as allotted by the hosting
plan and you can increase your bandwidth limit via the customer control
panel.
I have two domains can I host them with one hosting plan?
Yes, most of our hosting plans allow for multiple domain hosting.
How can I add more domains and subdomains to my hosting account?
This
task can be performed via the customer control panel, if you are an
existing customer please refer our hosting manaul for further
instructions.
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| Domain
& Sub Domain |
|
Can I have a subdomain such as "something.yourdomainname.com"?
Yes,
you will be able to have your own subdomain, such as
something.yourdomainname.com. A subdomain is basically a subdirectory
or folder created under the primary Domain account which is a fully
operating Web site with its own username and password and account. The
main benefit of a subdomain is that it doesn't require domain name
registration and fees that are associated with a full domain name.
What is the difference between domain and a subdomain?
The difference between a subdomain and a domain name can be explained easily.
While a domain name is a full website address, totally independent of
other domain names, a subdomain depends on a domain name. If for
example "yourdomain.com" is your domain name, then
http://yourdomain.com and http://www.yourdomain.com would be your
domain name's address. A subdomain name would be a name *under* your
domain name, something like "subdomain.yourdomain.com". It's address
would then be: http://subdomain.yourdomain.com and
http://www.subdomain.yourdomain.com. It can say anything you want
instead of "subdomain" and the nice thing is that unlike a full domain
name, a subdomain does not need to be registered - we will register it
for you.
Do all plans offer static dedicated IP addresses?
Each
of your account will come with a dedicated IP address and should you
require an additional IP address for your additional domain then you
need to place a request with us and we provide you with one.
Is FTP access unlimited?
You
can create a certain number of FTP user accounts in your control panel
(depends on the plan). This FTP user will get his very own access
information. Because of this great feature you could offer small
hosting services to mini websites that do not need their own domain
name. Once you order a hosting account at RHwebhosting, simply login to your conrol panel and start creating FTP users.
How many subdomains can I add on your biggest plan?
You can have up to 40 subdomains on our biggest hosting plan (Enterprise Plan).
Can you register or transfer my domains?
Yes, of course! We can register any available .com, .org or .net, etc domain name.
If you face any problems during the transfer process, please feel free to chat with us and we will be glad to assist you with changing the nameservers of your domain name (if technically possible).
How long does it take for my domain name to resolve properly (to start working)?
It takes 48 to 72 hours for the nameserver changes to take effect.
Do you register all types of domains?
Yes we register the most popular domains extensions that are available on the market today.
Do you host all type of domains?
Yes we can host all type of domains, there are no restriction on that at all.
How much bandwith or data transfer can I use with your plans?
You
will be allowed to use as much bandwidth as allotted by the hosting
plan and you can increase your bandwidth limit via the customer control
panel.
I have two domains can I host them with one hosting plan?
Yes, most of our hosting plans allow for multiple domain hosting.
How can I add more domains and subdomains to my hosting account?
This
task can be performed via the customer control panel, if you are an
existing customer please refer our hosting manaul for further
instructions.
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| FrontPage & Ftp |
|
Can I use Microsoft Frontpage 2002 to upload
to your servers?
We support Frontpage 2002, Frontpage 98 and
Frontpage 97.
What is FTP?
FTP
means File Transfer Protocol and is an internet protocol with which you
can transfer files over the Internet. It is fast and reliable.
What does "unlimited FTP accounts" mean?
You
can create a certain number of FTP user accounts in your control panel
(depends on the plan). This FTP user will get his very own access
information. Because of this great feature you could offer small
hosting services to mini websites that do not need their own domain
name. Once you order a hosting account at RHwebhosting, simply login to your conrol panel and start creating FTP users.
Can I upload my websites using FTP?
The
hostname (also called destination address / target address / ftp
address, etc.) for your account is always ftp.yourdomain.com or the IP
address (looks like this: "100.200.150.250") Please note that
ftp.yourdomain.com will not work before you have changed the
nameservers of your domain name to ours. To connect please use the
username and password you received in your account information email.
The directory that you should upload your HTML files (the web pages) to
is /yourdomain.com/
The directory that you should upload your cgi-scripts to is /yourdomain.com/cgi-bin/.
Which FTP program would you recommend?
We recommend to use cuteFTP or WS_FTP when uploading your files.
You can download a free demo of cuteFTP here: www.cuteftp.com.
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| Hosting
Policies and Security |
|
Do you offer a 30 day money back guarantee?
Yes, we do offer a 30-day money back guarantee! To review our guarantees, please view our Guarantees Page.
What is the uptime of your servers?
We
guarantee that your hosting account will be up and running at least
99.9% of the time of any 12 month hosting period. If we fail in any
given month, you receive one full free month of hosting service.
The above will be honored if the interruption is on our network or
servers. There are many reasons why servers appear to be down at times
and these could be possible problems with the ISP (your dialup
provider)or defunct routers on a main network responsible for covering
a specific area of the world. One way to determine if the problem is on
our network is to simply do a traceroute using online service or
software that you may already have.
Have you ever been hacked?
We
use TWO firewalls (preliminary and on-network firewall) and since we do
not allow any kind of shell access to any part of our network, your
website is in very good hands and we have never been hacked.
What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.
How is your network and server infrastructure setup?
Our
network infrastructure is powered by CISCO routers and switches. For
our main fibre-optic connections we use two Cisco 12,000 routers for
fastest packet delivery, efficient and smart routing and for rock-solid
stability. As a matter of fact, our CISCO router did not go down for
the last 750 days (that's over 2 years of uninterrupted, constant
routing).
The robust
exterior-independent design of our data center allows us to serve the
needs of our clients regardless of what happens in the outside world.
Our facility is climate sealed from the outside and climate controlled
from the inside to ensure maximum security against server heat-outages.
Even thunderstorms or hurricanes cannot hurt us. They've been here,
done that and not a single of our server was ever affected.
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Overview
Sales Line
